These Terms govern the use of serversnest.com, billing.serversnest.com and the hosting, server, domain and related services supplied by ServersNest, based in Nashik, Maharashtra, India. The plan description and order summary shown before purchase form part of your agreement. Customer and privacy complaints may be addressed to Ravindra L. at [email protected].
Acceptance of Terms
By creating an account, ordering a service or using the ServersNest website or services, you agree to these Terms and any service-specific information shown before checkout. If you do not agree, do not use the services.
Account Registration & Security
You must provide accurate account information, keep it current and protect login details, recovery methods and authorized-user access. You are responsible for activity performed through your account unless applicable law provides otherwise. Notify ServersNest through an approved support channel if you suspect unauthorized access.
Hosting Services
ServersNest provides hosting and server-related services according to the selected plan, order summary and current service description. Features, limits, management scope and third-party inclusions vary by service and must be reviewed before ordering.
Customer Responsibilities
You are responsible for your content, applications, licenses, users, configurations and lawful use of the service. Keep contact details current, follow software requirements and maintain any credentials or permissions needed for requested support work.
Billing & Payments
Prices, currency, billing interval, setup charges and applicable taxes are shown in the order summary or invoice. Review them before paying. Pay invoices by their stated due dates. PayPal wallet is currently offered for eligible international USD payments; other methods are available only when displayed at checkout. A recurring payment agreement applies only where you expressly authorize one. An unpaid or failed payment may delay activation or lead to suspension after review; it does not itself cancel an existing service.
Renewals
Review the renewal date, billing interval and renewal price in your Client Area and invoices. Renewals are charged at the price disclosed for the applicable renewal period, with notice of price changes where required by law. Submit a cancellation request before the next renewal if you no longer want the service. Cancelling a payment agreement with a payment provider does not by itself submit a service cancellation request to ServersNest.
Cancellation & Refunds
The 30-day money-back policy applies only to the hosting fee for a Shared Hosting service and runs for 30 calendar days from its initial activation. Request cancellation and a refund within that period by opening a Billing ticket from the Client Area, including the service and invoice numbers. WordPress Hosting, Reseller Hosting, VPS, Email Hosting, domains, SSL certificates, licences, separately purchased add-ons and other services are outside this commercial 30-day policy. Separately itemised third-party or setup charges are not included in a Shared Hosting refund. Renewal payments, upgrades and unused time after the initial 30-day period are not refundable under this policy unless we agree otherwise in writing or applicable law requires a remedy. We review requests against the order and payment record, confirm the decision and eligible amount, and process approved refunds without undue delay through the original payment method where available. Payment-provider clearing times may apply. Duplicate or erroneous payments and rights relating to faulty or undelivered services are reviewed separately under applicable law. Submit ordinary cancellation requests through the service's Client Area or a Billing ticket, specify the requested effective date, and export your data before the service ends. Nothing here limits mandatory consumer rights.
Acceptable Use
Use services only for lawful purposes and in a way that does not harm the platform, other customers or third parties. You must comply with applicable laws, intellectual-property rights, privacy obligations and reasonable technical or operational instructions.
Prohibited Activities
You may not use ServersNest for unauthorized access, credential theft, fraud, phishing, copyright infringement, denial-of-service activity, harmful code distribution, illegal content or attempts to bypass service limits or security controls.
Spam, Malware & Abuse
Unsolicited bulk messaging, deceptive messaging, malware, botnets, abusive scanning and compromised content are prohibited. ServersNest may investigate credible abuse reports and take proportionate action to protect systems, customers and third parties.
Resource & Fair Usage
The resource allowances and technical limits shown for the selected plan apply, including any limits on storage, bandwidth, websites, email, databases and processing. A service must not materially interfere with other customers or platform stability. We may ask you to optimise a workload or recommend a suitable plan, and may temporarily restrict activity that creates a material operational or security risk. Any paid upgrade or other additional charge requires your agreement. Fair use does not expand the resources included in an order.
Reseller Hosting Responsibilities
Resellers are responsible for their customer relationships, lawful customer content, account administration, support commitments, billing representations and compliance with the selected reseller plan. Do not promise resources or service levels that ServersNest has not confirmed.
VPS Responsibilities
VPS customers are responsible for administration outside the purchased management scope, including operating-system and application configuration, access control, updates, monitoring and licensing. Confirm whether a plan is self-managed or includes specific management tasks before ordering.
Backups & Customer Copies
Backup availability, frequency, retention and restore options depend on the selected service. Keep an independent, verified copy of important data. A platform backup or restore option does not replace your own backup and recovery plan.
Domains, SSL & Third-Party Services
Domain registration, SSL certificates, software licenses and other third-party services may be subject to separate provider rules, eligibility requirements, renewal terms and availability. You are responsible for accurate registration details and required verifications.
Migration Services
Migration assistance is provided within the scope agreed with you and depends on source access, compatibility, data size and the condition of the existing service. Where free migration is advertised, any work outside its stated scope and any additional fee must be disclosed and accepted before that work begins. Keep a verified source backup, provide authorised access, and check the copied website and email before approving a cutover. Exact timing and any expected interruption will be discussed for the migration concerned.
Suspension & Termination
We may restrict, suspend or terminate a service for overdue payment, a material breach, prohibited use, a credible security risk or a legal requirement. Where reasonably practicable, we will notify the account contact of the reason and steps needed to resolve the issue. Immediate action may be necessary to prevent harm or comply with law. Contact support to request review or reinstatement; any proposed additional charge must be disclosed before acceptance. Cancellation does not remove amounts properly due for services already supplied, and mandatory consumer remedies remain available.
Data Removal After Termination
Access may end on the effective termination date and hosted files, email and databases may then be permanently removed. Export your content and independent backups before cancellation or expiry. There is no guaranteed period of post-termination storage or recovery, and a backup feature is not a promise that a terminated service can be restored. Account, transaction, security and support records may be retained separately for the purposes and legal requirements described in the Privacy Policy.
Service Availability & Maintenance
Maintenance, upgrades, network incidents, supplier failures and events outside reasonable control can affect availability. Any uptime figure advertised for a plan describes that plan's service target; a separate service-level agreement or automatic credit applies only if expressly included in the order. We will communicate planned work that is expected to materially affect a service where reasonably practicable, while urgent security or recovery work may require immediate action. This section does not restrict remedies required by applicable law.
Security
ServersNest applies security measures appropriate to the service, but no system is risk-free. You must use strong authentication, restrict access, update supported software and report suspected compromise promptly. Security responsibilities depend on the selected management scope.
Limitation of Liability
Nothing in these Terms excludes or limits liability, statutory guarantees or consumer rights that cannot lawfully be excluded or limited. Responsibility for loss will be assessed under applicable law and the commitments made for the service purchased. You should maintain independent backups and take reasonable steps to limit avoidable loss. No additional financial liability cap is created by this section; any service-specific limitation must be clearly disclosed and lawfully agreed before purchase.
Indemnification
You are responsible under applicable law for your own unlawful content, infringement and misuse of the service. Any additional service-specific indemnity must be clearly stated and lawfully agreed in the applicable order before purchase. This section does not require you to indemnify ServersNest for its own unlawful conduct or override protections that applicable law gives you.
Changes to These Terms
The current version is published on this page with its update date. We may update the Terms for service, operational or legal changes and will provide notice through the account email or Client Area where a material change or applicable law requires it. Changes do not remove rights already accrued or retrospectively change an agreed fixed-term price. Any new consent required by law will be requested, and mandatory rights to object, cancel or seek a remedy remain unaffected.
Governing Law
These Terms are governed by the laws of India. Disputes may be brought before courts, consumer commissions or other competent authorities that have jurisdiction under applicable law. Nothing in these Terms removes a consumer's mandatory protections or forces a consumer to use a forum that applicable law does not permit.
Contact
Customer and privacy complaint contact: Ravindra L., ServersNest, Nashik, Maharashtra, India. Email [email protected], or open a support ticket in the Client Area at billing.serversnest.com. Sales enquiries may be sent to [email protected] or +91 9325162673. Include an order, invoice or ticket reference where relevant. We aim to acknowledge consumer complaints within 48 hours and resolve them within one month, subject to any applicable legal requirements. Do not send passwords, private keys, one-time codes or full payment-card details.