This Privacy Policy explains how ServersNest, based in Nashik, Maharashtra, India, handles information connected with serversnest.com, billing.serversnest.com and its services. For privacy questions or complaints, contact Ravindra L. at [email protected].
Information We Collect
ServersNest may collect information you provide directly, information produced when you use the website or services, and limited information received from service providers where needed to operate the business.
Account & Contact Information
This may include your name, email address, account identifiers, company information and other contact details used to create and administer an account or respond to an enquiry.
Billing Information
Orders and billing records may include your billing contact details, invoice information, transaction status and payment references. PayPal collects payment credentials directly when you use its wallet; our billing portal receives information needed to identify and reconcile the payment. Do not send full payment-card details, payment passwords or one-time codes through support tickets or ordinary email.
IP Addresses & Server Logs
Web, authentication, network and hosting logs may include IP addresses, timestamps, request details, device or browser information, service events and security signals needed for delivery, troubleshooting and abuse prevention.
Support Communications
ServersNest may retain messages, tickets, attachments and service information you provide during sales, migration or support conversations. Do not send passwords, private keys or full payment details through a general enquiry.
How Information Is Used
Information may be used to provide and improve services, authenticate users, administer accounts, process billing, communicate about services, prevent fraud and abuse, investigate incidents and comply with legal obligations.
Hosting & Service Delivery
Hosted content and technical data are processed as needed to provide the service selected by the customer. Customers remain responsible for the personal information they upload or process through their hosting account.
Billing & Fraud Prevention
Account, transaction and technical signals may be reviewed to process orders, manage payment risk, enforce service rules and protect ServersNest, customers and third parties from fraud or abuse.
Service Communications
We send account, invoice, payment, security, maintenance and support messages needed to administer a service or answer a request. Optional marketing messages are separate from these operational communications. You may request that optional marketing stop by using any unsubscribe method provided or by emailing [email protected]; this does not stop essential account or security messages.
Third-Party Providers
Our website and WHMCS billing portal run on hosting and infrastructure supplied by service providers. Integrations include Cloudflare for network delivery and security, PayPal for payments, Openprovider for domain services and Tawk.to for live chat. Internal service alerts may use Telegram. If you choose a WhatsApp contact link, WhatsApp processes the conversation under its own privacy terms. Information involved depends on the function and may include technical data, contact information, transaction references or support and order details. Each external provider also has its own applicable privacy and service terms.
Payment Processors
PayPal wallet is currently offered for eligible international USD orders. Payment credentials are entered with PayPal, which processes them under its own terms and privacy notice. ServersNest receives transaction and account-reference information needed for billing, fraud checks, refunds and reconciliation. The payment methods actually available for an order are those displayed at checkout; we will update this notice when a new processor is introduced.
Domain Providers
Domain searches, registrations, transfers and renewals may involve Openprovider and the relevant registrar or registry. These operations may require domain names, registrant contact details and verification information to be shared under applicable registration rules and law. A registry or registrar may have its own disclosure, verification and retention requirements.
Legal Disclosure
Information may be disclosed where required by law, valid legal process or a competent authority, or where reasonably necessary to protect rights, safety, services and users. Requests are reviewed according to applicable requirements.
Data Security
ServersNest uses technical and organizational measures appropriate to the service and risk. No transmission or storage method is completely secure, and customers must also protect credentials, applications and account access.
Data Retention
Retention depends on the type of record, why it is needed, the status of the service and applicable legal requirements. Active account and service records support delivery and administration. After an account or service closes, some billing, transaction, security, abuse-prevention, complaint and support records may remain necessary for accounting, legal obligations, disputes or enforcement of rights. Hosted content may be removed when a service terminates, so customers must export it before cancellation; post-termination storage or recovery is not guaranteed. You may ask [email protected] to review deletion or anonymisation of personal information. Requests are assessed against identity, service dependencies, required retention and any legal hold; an account closure does not automatically erase every record.
Customer Privacy Rights
Depending on applicable law, you may request access to, correction of, deletion of or other legally available action concerning your personal information. Send the request to [email protected] for Ravindra L., explaining the account and information concerned. We may ask for proportionate verification to protect the account. Exceptions may apply where information must be retained for a legal obligation, a dispute or another lawful purpose. This Policy does not limit rights or complaint routes available under applicable law.
International Processing
ServersNest is based in India, while infrastructure, networks, payment, registrar and support providers may process information in other countries. The locations involved depend on the service and provider used. International processing is subject to applicable law, including any transfer safeguards required for the information concerned. Contact [email protected] for information about the providers relevant to your account.
Children's Privacy
Our services are intended for people who can lawfully enter a service agreement in their jurisdiction. We do not knowingly direct account registration or marketing to children. If you believe a child has supplied personal information without the authorisation required by applicable law, contact [email protected] so we can review the information and take appropriate action.
External Links
The website may link to third-party websites or services. Their privacy practices are governed by their own notices, and ServersNest is not responsible for content or practices outside its control.
Policy Changes
We publish the current Policy on this page and show its update date. Material changes may also be notified through the account email or Client Area where appropriate or legally required. Any new consent required by applicable law will be requested before the processing that needs that consent begins. Earlier requests, legal rights and obligations are not removed by an update.
Contact
Privacy and customer complaint contact: Ravindra L., ServersNest, Nashik, Maharashtra, India. Email [email protected] or open a support ticket at billing.serversnest.com. General sales contact: [email protected] and +91 9325162673. Describe the request and include an account or ticket reference where relevant. We aim to acknowledge consumer complaints within 48 hours and resolve them within one month, subject to applicable legal requirements. Do not send passwords, private keys, one-time codes or full payment-card details.